You will need to have full access rights to the mailbox in order to show it in Outlook on the Web's folder pane. If you need it occasionally or prefer to keep the shared mailbox separate from your mailbox, use the second method and open it in a new browser tab. Which way is better? If you want or need the mailbox always in the folder list, use the first method to add the shared folder. Outlook Web App or a desktop version of Outlook to open. The shared mailbox will be listed at the end of the folder list. If you have full access permission to a shared mailbox that appears in the address book, you can use. If the correct account doesn't come up as you begin typing, click Search directory button.
Click on More to expand the folder list. Step 5: Click on Add and type the Shared Mailbox name. Step 4: In the Advanced tab, enable the Download Shared folders options. Step 2: Under the Email tab, double-click on your mail to access the settings. If you want to open the shared mailbox in the folder list under your folders, follow these steps: Step 1: Open Outlook, go to File > Account Settings > Account Settings. Select the shared mailbox you want to open, and then select Open. Click Open to open the mailbox in a new tab. Or, start typing and then select Search contacts and directory to find the mailbox you want to open. Most people easily find the menu to open a shared mailbox in a new browser tab - click on the user photo in the upper right corner and select Open another mailbox then type the name of the mailbox you want to open.
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